Due to the nature of overseas shipments of plants, we ask you to order after fully understanding below things.

1) Refundable
- Dead
- Completely damaged or broken

2) Non-refundable
- Some broken branches
- Fallen leaves
- Color change
- Over-growth

3. If there is a problem, you must request a refund directly to the seller within 3 days of receipt.
Please send the 1) photo, 2) name and item code of the plant, and 3)order number to the seller.
If the store does not respond or the problem cannot be resolved, please contact Old Garden

4. In addition, if the parcel is returned/destroyed by customs or quarantine station, you must send us the official documents of the relevant institution. Refund processing is only possible if it is the seller's responsibility, such as soil, bugs, etc.


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